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SilverDoor's Website Terms and Conditions

SilverDoor Website Terms and Conditions


1 Important Legal Notice


1.1 These terms and conditions (together with any documents referred to on this page) (the “Terms”) set out the terms on which you may use our website, www.SilverDoor.co.uk, (the “Website”). 

1.2 Please read these Terms carefully before using our Website.  By continuing to use our Website you indicate that you accept these Terms and that you agree to abide by them.  If you do not agree to these Terms, please stop using our Website immediately.

1.3 If you have any questions concerning these Terms or any material appearing on our Website, please contact webmaster@silverdoor.co.uk. 


2 Information About Us 


2.1 SilverDoor Limited (“we”, “us”, “our”) is a leading independent serviced apartment agent and advertises serviced apartments worldwide on behalf of its various independent property providers.  

2.2 We are a company registered in England and Wales with company number 03950962 and have our registered office at 3 Dukes Gate, Chiswick, London, W4 5DX.  Our VAT number is 754 5654 07


3 Registration


3.1 You will be able to access much of our Website without having to register your details with us and without the use of a username or password.  Certain areas of our Website (“Registered User Areas”) can only be accessed by our registered users who we have provided with a username and password to access such areas.  

3.2 If you choose, or are provided with a username, password or any other piece of information as part of our security procedures you agree to treat such information as confidential and not to disclose such information to any third party.  You agree that you shall be entirely responsible for all activities carried out using your username or password even if such activities are not carried out by you.  We shall have the right to disable any username or password, whether chosen by you or allocated by us, at any time, and to restrict access to the Registered User Areas if in our sole opinion you have failed to comply with any of the provisions of these Terms.


4 Website Materials & Permitted Use Policy


4.1 We are the owner or the licensee of all intellectual property rights (including without limitation copyright, trade marks and design rights (whether registered or unregistered) database rights and rights in confidential information and know-how) in our Website and in all information and material published on our Website (the “Material”).  The Material is protected by copyright laws and treaties around the world and you are only permitted to use it as expressly authorised under these Terms.

4.2 In consideration of you complying with these Terms, we grant to you a non-commercial, non-exclusive, non-transferable, royalty-free, revocable licence to:

4.2.1 retrieve, display and view the Material on your computer; and

4.2.2 print a single copy of each individual Website page; 

all for personal, lawful and non-commercial use only. 

4.3 If you fail to comply with any of these Terms, your right to use our Website and the licence granted to you in clause 4.2 shall immediately terminate without further notice to you and you agree, at our option, to return or destroy any copies of the Materials that you may have made.

4.4 You agree that you shall not (either solely or jointly with or on behalf of any other third party) or permit others to do any of the following without our prior written consent:

4.4.1 reproduce or copy the Material (otherwise than as allowed under these Terms) or modify or create derivative works from it, or in any way commercially exploit any of the Material; or 

4.4.2 distribute, transmit or publish any of the Material (including using it as part of any library, archive or similar service); or 

4.4.3 create a database in electronic or structured manual form by downloading and storing all or any of the Material from our Website for any purpose whatsoever.

4.5 You also agree that in relation to the Website you shall not (either solely or jointly with or on behalf of any other third party) do any of the following:

4.5.1 post, publish or transmit to or from the Website any material that is threatening, defamatory, obscene, offensive, abusive, discriminatory, inflammatory, blasphemous, in breach of confidence, objectionable or for which you have not obtained all necessary licenses and/or approvals; or

4.5.2 upload files that contain software or other material protected by copyright or any other form of intellectual property right unless you own or control such rights or have received all necessary licenses and/or approvals; or

4.5.3 do anything that is in any way unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or 

4.5.4 transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation; or

4.5.5 damage, interfere with or disrupt access to our Website or do anything which may interrupt or impair our Website’s functionality; or

4.5.6 delete any author attributions, legal notices, (including without limitation copyright and trade mark notices) from any Material.


5 Viruses, Hacking and Other Offences


5.1 You must not misuse our Website by introducing viruses, trojans, worms, corrupted files, logic bombs or other material or software which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. 

5.2 We make no warranty that this Website or the equipment that makes it available shall be free from any viruses or anything else which may cause harm to your (or anyone else’s) computing equipment.  As such. we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.


6 Information Supplied by You


6.1 We process information about you in accordance with our Privacy Policy and you agree that all information provided by you may be used by us in accordance with our Privacy Policy [insert hypertext link]. 

6.2 We also use cookies on our Website. For more information about our use of cookies, see our Cookie Policy [insert hypertext link].

6.3 Where any part of our Website requires you to register or to provide information it is your obligation to provide complete and accurate information and to update us of any changes to such information where appropriate.

6.4 You agree that, subject to our Privacy Policy [Insert hypertext link], by posting, publishing or otherwise uploading any information or material onto our Website or sending us information by any other means you grant us an irrevocable, perpetual, royalty-free worldwide licence to use such information in any way that we consider fit. 

6.5 We have the right to remove any material or posting you make on our Website if we deem appropriate.


7 Our Liability


7.1 Subject to any other provisions agreed by us under the Specific Terms referred to in clause 10, this clause sets out our entire liability to you in relation to our Website and the information and material published on it.

7.2 Whilst we endeavour to ensure that our Website is always available and that the content on our Website is accurate and complete, we make no warranty in relation to such availability, accuracy or completeness.  Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.  Our Website and any material on it is provided on an “as is” basis.  Other than as stated in these Terms we make no (and expressly exclude all) conditions, representations or warranties, express and implied, whether by statute, common law or otherwise, to the greatest extent permitted by law.

7.3 On the basis that the information on our Website is provided on an “as is” basis and that we may have some liability to you in relation to our Website and the material displayed on it if we contract with you under our Specific Terms referred to within clause 10, under these Terms, to the extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.4 This clause does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.


8 Linking to Our Website


8.1 You may link to our Website provided you obtain our prior written consent.  We reserve the right to withdraw any linking permission without notice. Our Website must not be framed on any other website.

8.2 If you would like to link to our Website or make any use of material on our Website, please address your request to webmaster@silverdoor.co.uk. 


9 Links From Our Website


Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.  Whilst we endeavour to vet those third parties who we link to, we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them and you shall select and use any such links entirely at your own risk.


10 Specific Terms


All apartment reservations made by you shall be subject to our Client Reservation Terms and Conditions (a copy of which can be accessed via the Registered User Areas or provided upon request) and in the event that you appoint us as your booking agent and we advertise any of your serviced apartments on our Website, your relationship with us will be governed by our Property Partner Terms and Conditions (a copy of which can be accessed via the Registered User Areas or provided upon request) (our “Specific Terms”).


11 Trade Marks


“SilverDoor” is a registered trade mark of SilverDoor Limited. 


12 Changes to these Terms


We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.


13 General


13.1 You may not assign, sub-licence or otherwise transfer any of your rights under these terms as such rights are personal to you.

13.2 If any part of these Terms is found to be invalid by any court having competent jurisdiction that part shall be enforced to the maximum extent possible and the validity of the remaining terms will be unaffected.

13.3 Nothing in these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.


14 Jurisdiction and Applicable Law


14.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  

14.2 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Thank you for visiting our Website.


This version was issued 15th March 2016. 




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