Service First

Here at SilverDoor, we pride ourselves on our excellent customer service and our industry leading website. Whether you’re visiting us at our offices in Chiswick, talking to us over the phone, emailing us or browsing our website, we hope that you’ll always be impressed by how we look after you.

Here is a sample of some of the responses we have had from our clients over the years. If you would like to send us your own testimonial, we would be delighted to include it here. Please email it to marniedelaneyparker@silverdoor.co.uk

January 2010

Andrew W, Cheltenham

"I'm hugely impressed with SilverDoor. Everyone has been extemely polite and helpful. I was delighted when Denise took the trouble to come and meet me in Birmingham, and I thought her advice made a great deal of sense."

January 2010

Mr V

"Please pass on my thanks to all your team for the bookings we have had this year. I must say, it's always a pleasure speaking to anyone at SilverDoor and I hope we continue into 2010 with even more business."

December 2009

Ian, Liverpool

"Highly recommended, much more relaxing than a hotel - particularly if staying more than one night, and an excellent location for Queen's Dock. Thanks for sorting that out."

November 2009 

Mr Misra 

"I thought I should take this opportunity to express my gratitude and admiration for Joanna, to say what a great facilitator she has been during my stay in Cardiff in the last 5 months. She has contributed significantly in making my stay an absolute delight. She understands key drivers in customer service and has been an epitome of patience, dedication, diligence and hard work. Joanna is truly an asset to your team and people like her make customer service a “World class adventure”.  I wish all the best to you and your entire team for all your future endeavours."

September 2009

"Can I just say SilverDoor has been really helpful.  Most of these serviced apartment websites don’t even have a valid telephone number or anyone answering the phone!" 

August 2009

Minna, Sheffield

"We had a great time at Dolphin Square - the apartment was spacious, stylish and well equipped and the amenities were great. The staff and maid services were very good and in addition we had the best possible location as our apartment was overlooking the gardens at the square on the 6th floor. It was absolutely lovely in every way. I was so pleased to find your company online and have bragged about it to everybody."

August 2009 

Naif, India

"My family and I appreciate everything. We enjoyed our stay in our serviced apartment. We'd like to thank you for all your help and you will be the first choice for us if we plan to return to the UK."

May 2009

Marisa, Malaga

"I would certainly contact you back if I ever need an apartment in London...the service I got from you was impeccable. "

April 2009

Jesenko, New York

"I would like to thank you and everyone else. My experience was fantastic!"

March 2009

Kelly, London

"Many thanks for all your help on this, you truly are a great company, as you are very organised and have the quickest response out of any queries that I have asked for. I have yet to hear back from companies I sent an enquiry to weeks ago!"

March 2009

Nikki, Somerset

"Wow. Thank you for arranging all of this; we would be lost without you and the Guys at SilverDoor."

February 2009

Elaine

"I would just say thanks to all in SilverDoor for the quick response and excellent service."

September 2008 

Tanya, London

"I just wanted to say a special thanks to SilverDoor, you provide excellent support."

April 2008

Marcus, West Sussex

"I really appreciate your effort to solve this unexpected issue. You’ve shown how great team work should be."

March 2008

Jane, London

"I would just like to say thanks for all the work you did on this; you were really helpful!"

March 2008

Claire, London
"It has been great working with you on this and we will certainly keep your details on file for any future needs we have."

February 2008

Adam, London
"The service I received from SilverDoor was excellent. Someone always replied promptly to emails and phone calls."

January 2008

Pat, Edinburgh

"We were delighted with the service SilverDoor provided by finding us the right apartments."

January 2008

Gavin, London
"Brilliant; you have delivered as always."

January 2008

Daksha, London

"Just a quick note to say thank you for all the work you have done for us. I have recommended you to my colleagues and explained just how easy your service is.""I would personally like to say thanks as you have been very efficient and extremely helpful especially with the last minute searches we have requested. I would definitely recommend you to others and even friends and family!"

January 2008

Sean, London

"Thank you for your speedy and efficient reply and information."

January 2008

Vanessa, London

"Thank you for your efficient and very helpful service."

December 2007

Kevin, London

"Just a short note to thank you for the time you spent with the team yesterday, your information on serviced apartments was interesting."

December 2007

Robert, London

"Thanks for helping us out this week and for being so professional"

November 2007

Erica, London

"I want to tell you what a pleasure it has been to work with you! Thank you so much! I will use your service from now on. I can’t tell you how much I appreciate your honesty and detail. Thank you!"

October 2007

Dr H, London

"Thank you for your prompt and helpful service in all matters regarding our reservations."

October 2007
Joanna, London

"I just wanted to say a big thank you! We’ve got really good feedback from everyone who stays with you and they all think the apartments are great!"

September 2007
Dr Jones, London

"I had a great time in the apartment; it was wonderful. It was clean, well furnished and the bed was extremely comfortable."

Adeline, London

"Thank you so much! It’s really been a pleasure dealing with you!"

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