Service first

All of our customers are assigned an account manager because giving a personal, high-quality service has been a SilverDoor principle from the day we opened.

Delighted? Please tell us on ienjoyedstaying@silverdoor.co.uk

Equally, if you’re not happy about something, please do get in touch.

This page features some of the kind things people have said about our staff and the service at SilverDoor.

"I can't speak highly enough of SilverDoor's service. I came to them at the last minute for a London apartment for my client and with very little fuss, SilverDoor managed to find not only an outstanding apartment that was available and located exactly where my client needed to be. The level of service is impressive and I have no complaints whatsoever. Safe to say I will be using SilverDoor as my first stop for any future accommodation needs."

Calvin, London

May 2011

"I just wanted to thank you for your efforts on Friday........ I don’t know what I would have done without you!! Thank you very much!! I had another agent looking too, and got an email from him at 5:30 saying, sorry he is going home, we can pick up on Monday!! I can tell you, I won’t be using them again!!!"

Gemma, London

April 2011

"Superb job done for me by Alex Neale. Friendly, efficient and effective in
securing the best possible apartment deal."

Alice, London

April 2011

"Thanks Nicholas, I hope to be able to use your services again sometime soon – you’ve been incredibly helpful."

Helen, London

April 2011

"Many thanks Daniel. A pleasure doing business with you. I shall let my colleague know what a lovely job you have all done. He is the one who recommended your company" 

Elisa, United States

April 2011

"The apartment is awesome!  Great rooms, fab bathroom and also a complimentary breakfast pack, which is a nice touch.

"Thank you to you and your team for finding me a great apartment within walking distance of the office.  I had a very enjoyable stay and I would happily recommend your service to others."

Prab, London

March 2011

"Thanks for your help, must say a very professional service received by you and SilverDoor."

Oscar, London

March 2011

"I really appreciate the turnaround time that Alex practices. It's been an absolute pleasure working with him. I reached out to Alex Neale about a year back when as a company MindTree had started to grow to an extent where I needed an expert in the serviced accommodation field. Since that day I feel like Alex has more or less worked only for MindTree. His prompt response and quick action-oriented work style is what convinced me that we are with the right agent. He is very approachable, has always stuck to the timelines we've decided on and has never hesitated in telling me if a certain location won't be easy to work on. Overall I can confidently say that MindTree is a very happy customer and SilverDoor has always given us the best."
 

Pallavi, London

February 2011

"Just wanted to say a huge thank you to both Ian and Oz, definitely hope to book with you again in the future."

Lydia, London

February 2011