Service first

All of our customers are assigned an account manager because giving a personal, high-quality service has been a SilverDoor principle from the day we opened.

Delighted? Please tell us on ienjoyedstaying@silverdoor.co.uk

Equally, if you’re not happy about something, please do get in touch.

This page features some of the kind things people have said about our staff and the service at SilverDoor.

"Many thanks for the update Pedro. May I just take this opportunity to thank you for the trouble that you have taken with this issue - it is very much appreciated and speaks volumes for your customer service levels. Kindest regards, Carol"

Carol

May 2012

"A top highly organised, slick team. Pleasure to do business with. Thanks SilverDoor."

Martin Rush, Coventry Home

May 2012

"Hi Harry. Just a quick email to say thanks for your assistance during my time in London. The apartment was ideal and perfect for my needs. I will certainly be using SilverDoor again and would recommend you to others who are looking to stay in London for any period of time."

Mel

April 2012

"To the management, Just wanted to send a note of thanks to Alex who managed to sort an extension to our booking today, at spectacularly short notice. Many thanks for the hard work. William & Allifia"

William & Allifia

April 2012

"Hi Daniel, It was a pleasure talking to you a while ago and it’s great news for us that you can cater for all our serviced apartment requirements throughout the globe. Thank you very much for your timely support and co-operation."

Prem, Bangalore

April 2012

"Dear Sofia, Thank you for your prompt action. I highly appreciate your company’s service quality. Best, Mika"

Mika

April 2012

"Hello, Just thought I'd write in a quick review/testimonial about my stay at the Stein Apartments in Brighton in March 2012. The apartment we were given exceeded our expectations in every way; instead of the 1-bedroom that I had booked, we were upgraded to a fabulous and spacious two-bedroom apartment with a private balcony. All communication with SilverDoor (Carlos and Pedro) throughout the booking process was exceptional, and the facilities provided were as promised and often exceeded expectations I will definitely be using SilverDoor for all my future serviced apartment needs. Cheers, Anu"

Anu, New Jersey

March 2012

"Hi Devon, Once again thank you for all your help in assisting me with this booking, I really appreciate you. God Bless you."

Kelly

March 2012

"Hello Daniel, as always, it has been a pleasure doing business with you. I have made the full payment. Thank you for making my stay in the UK a wonderful experience. I sincerely appreciate your assistance."

Gerald

March 2012

"I would just like to let you know that it was an absolute pleasure dealing with Carlos last Friday. He was incredibly polite, professional and very accommodating with my last minute request. I will definitely be dealing with him again in the future."

Anonymous

March 2012